“May we be able to accept that multiple, sometimes conflicting things can be simultaneously true.”

“If you’re not looking ahead, you’re looking at someone else’s behind”

“Always take arrows in the back. They will propel you forward.”

“It’s never too late to do the right thing”

“It’s never too early to do the right thing.”

“If there’s no right answer, there’s no wrong answer.”

“The only way to know how patients are doing between visits is to ask.”

“Process in support of delivery is scale. Process in lieu of delivery is death.”

“The best UX is less UX.”

“There are two kinds of people in the world: Those who can extrapolate from incomplete information…”

(This one isn’t mine, and I don’t know who came up with it, but I love it!)

“Easy things should be easy, and hard things should be possible.”

– Larry Wall